On Saturday, June 16th, maintenance will take place in our primary data center between 5:30am and 7:30am CEST (what time is that for me?). During this time frame, mite won’t be available for some very few minutes.

Tomorrow’s maintenance is the consequence of the last interruption. Our hoster will replace hardware (switches) with a model by a different manufacturer to ensure future stability. We ask for your understanding.

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Update: Maintenance went as planned. mite was unavailable for no more than three minutes.

Julia in Tech talk

Between 2:04pm and 2:33pm CEST, mite was down for all users due to a hardware failure in our primary data center. Redundant systems did not take over as planned. We’re so sorry for this interruption!

Collaborating with our hosting partner SysEleven, we’re analyzing this problem to prevent it from happening again, this goes without saying. Of course, your data was totally safe throughout this downtime.

This said, we’d like to take a moment to thank SysEleven and their technical team for their fast response—they were hands on within minutes. Also, we’d love to say thank you to the numerous users who got in touch via Twitter, mail, and chat. Your understanding means a lot to us. Although we cannot guarantee 100% uptime, you can count on us doing everything we can to reach that number. We won’t disappoint you.

Julia in Tech talk

Between 15:29 and 15:50 CEST, mite was not available for most users due to server problems on our side. We’re so sorry for this interruption!

You can bet on it: we’re not taking this lightly. We’re already investigating the root of the downtime to prevent this from happening again. mite should and will be stable again.

Julia in Tech talk

Thumbs up: the busiest mite.account has created more than 100,000 time entries by now. But even if we put this spike aside, we’re seeing more and more accounts with five-digit data. Which is absolutely great—besides one fact: those huge figures brought the Excel/CSV export feature (which can be found under the tab »Reports => Time Entries«) down to their knees.

Time for a rebuild! Thanks to today’s update, even huge data sets can now be exported reliably. Furthermore, we were able to significantly accelerate the export. It is now up to three times faster. Ready, set, go, to your next 100,000 time entries!

Julia in Tech talk, New features

You answered the mail, made your customer happy, and closed the deal. Now, you could move your hand away from the keyboard over to the mouse, click the tab »Time tracking«, search for the running timer, and click to stop it. Or, you could simply type s.

Keyboard shortcuts are here! From today on, all main features can be triggered this way, too. Keyboard shortcuts can be a real time saver—we do recommend to take five minutes to memorize them.

Amongst other things, the new shortcuts support time tracking actions and navigating tabs. To see the whole package, please press ? (in mite). If your cursor is active in an input field, please press esc first to leave the field.

Hopefully, you’ll be able to speed up your time tracking considerably thanks to the brand spanking new keyboard shortcuts. Please get in touch if you happen to stumble upon a bug, or if you have any ideas on how to improve them. Merci!

Julia in New features

When accessing mite on the web, we offered optional HTTPS from very early on. Today, we switched to HTTPS-only. Thus, the connection between your browser and our servers will always be encrypted. Just like in online banking.

HTTPS is especially helpful when you access mite over an unsecured Internet connection like a public wi-fi network. There are no disadvantages to HTTPS for you. Therefore, HTTPS is always activated.

Besides switching to HTTPS-only, we launched some more updates to improve the security of mite. For example, if you forgot your password, mite will now e-mail you a link to change your password yourself. We introduced the same process to inviting new team members to your account. Several updates in the background accompany these changes, e.g. stronger algorithms for password encryption.

While we work hard to secure your data, you can help, too. The best point to start is to choose a secure password which you only use in mite. A secure password cannot be found in a dictionary. It consists of at least eight characters, and it mixes letters, numbers, and special characters.

API developers, listen up please!

We will switch our API to HTTPS-only, too. If you do not access the API via HTTPS yet, please update your code. Starting March 30th, the mite.api won’t accept HTTP requests anymore. Hopefully, five weeks will be more than enough time to change your code unhurriedly. Please support this update and help make mite more secure!

Julia in New features

Monday, January 23th, mite won’t be available between 0:15 am and ~0:45 am CET (what time is that for me?). We’ll move the service to new, more powerful servers. We ask for your understanding.

Update, January 23th: Maintenance went as planned.

Julia in Tech talk

Merci. For this meanwhile five-year trip with amazing users and fellow travelers. To you, wholeheartedly.

(YouTube: Danse)

Julia in Inside out

The bar charts on your dashboards, project reports, and shared reports just leveled up! Now, they’re not only able to display all hours or revenues, but also detailed information on services, projects, customers, or team members.

On your dashboard, hover your mouse over a section of the snake chart of services, projects, or customers. The bar chart will highlight those hours or revenues then. On project reports or shared reports, the bar chart behaves likewise: Hover your mouse over a row of a service or team member to see those hours highlighted in the bar chart.

Hopefully, this small update will help you to understand and analyze your time entries more in-depth!

Julia in New features

They’ve arrived! After hundreds of user suggestions and amazing input during concept phase, they finally launched today: more flexible hourly rates in mite.

You can now specify an hourly rate per customer, per project, or per service. Furthermore, the default hourly rate of a service can now be adapted per customer or per project.

Sounds complex? It is—in the background, at least. Nevertheless, we hope that you won’t have to rack your brains. We iterated for months to build the simplest interface possible. You’ll probably have to think it over once—but after that, mite will handle the complexity for you. So let’s get started, let us guide you through the details!

Hourly rate per service

Under the tab »Services«, you can still specify one hourly rate per service. The revenue of a time entry will be calculated with this service hourly rate if you did not tell mite to do otherwise on the corresponding customer or project.

Hourly rate per customer

Under the tab »Customers«, you will now find three options how to handle hourly rates. For each customer, you can tell mite to apply

• the default hourly rates of the services, or
• one hourly rate, no matter the service, or
• special hourly rates per service.

In the above screenshot, we chose to set the hourly rate for our customer »Acme« to $80. Those $80 will be applied to all time entries of this customer. The service of those time entries won’t affect their hourly rate then.

Hourly rate per project

The hourly rate of a customer serves as the default for all of his projects. Under the tab »Projects«, you can override this default.

For each project, you’ll again find three options. In the above screenshot, we chose to set the hourly rate for our project »ReDesign Website« to $70, whereas usually, the hourly rate of »Acme« is $80.

Customer- and project-specific hourly rates per service

While working with hourly rates per service, you might want to adapt the default service hourly rate per customer or per project every now and then. Now, this is possible.

To override the default hourly rate of a service, head over to the tab »Customers« or »Projects« first, and select the customer or the project in question. Choose the option »Special rates per service«, and pick those service from the select menue for which you’d like to adapt the hourly rate. The current default hourly rate will still be applied to those services that were not picked from the select menue.

Updating hourly rates

If you edit the hourly rate of a customer, a project, or a service, mite will ask you how to handle old time entries that were tracked for this customer, this project, or this service in the past.

If you do not check the update checkbox, the altered hourly rate will only apply to future time entries aka time entries that will be tracked after you edited the hourly rate.

If you check the update checkbox, the altered hourly rate will apply to all time entries, old ones and new ones, locked ones and unlocked ones. mite will re-calculate the revenue on all existing time entries for this customer, this project, or this service.

View hourly rates under »Reports => Time entries«

Under the tab »Reports => Time entries«, you can check which hourly rate applies to a specific time entry. Hover your mouse over the revenue of a time entry to see if it’s the hourly rate of a customer, a project, or a service.

Reorganize easily with bulk edit

Some of you added lots of different services to deal with customer- or project-specific service hourly rates. Now, you might want to tidy up? To do this with ease, bulk edit is on your side. Every administrator can access this feature under the tab »Reports => Time entries«. Click on the button »Bulk edit« there. For example, bulk edit is helpful to change the service on lots of time entries at once.

Feedback?

We do hope you find the new hourly rates useful! We’d be so happy if they could help you to manage even complex requirements without standing in the way. Please get in touch if you happen to stumble upon a bug, or if you have any feedback on how they’re working out for you. We’d love to hear your thoughts. Thanks!

Julia in New features