This morning, mite was unavailable from 06:52 to 07:04 CEST. A failure in our primary data centre run by SysEleven in Berlin, Germany was responsible for the downtime. We are sorry – 12 minutes are 12 minutes too much.

Julia in Tech talk

Tomorrow, April 16th, we’ll deploy some updates. From 0:30 and from 22:00 CEST, mite won’t be available for about 5 minutes at a time.

This maintenance is scheduled to deploy framework, stability, and security updates. Furthermore, we optimized the Excel, CSV, and XML export. Exporting data should now run up to 30% faster – an increase in speed that should be notable especially on bigger accounts.

~~
Update: We deployed the updates successfully. mite was unavailable for a total of 10 minutes. From our perspective everything is running smoothly. If you nevertheless stumble upon a bug, please be so kind and get in touch with a detailed description.

Julia in Tech talk

During the night from today to Tuesday, September 15th, our hoster SysEleven will perform a scheduled maintenance in our primary data center in Berlin, Germany. Between 0:00 and 1:00 AM CEST, mite will thus be unavailable for up to 30 minutes. This maintenance is necessary to perform some updates in the server management which are not possible without a short downtime. We ask for your understanding.

~~
Update: Maintenance was completed successfully. mite was unavailable for 13 minutes.

Julia in Tech talk

During the night from Wednesday to Thursday, September 10th, we’ll deploy some framework updates to our servers. Between 0:15 and 1:00 CEST, mite will thus be unavailable for up to 15 minutes. We ask for your understanding.

~~
Update: Scheduled maintenance went smoothly, mite was unavailable for five minutes. If you nevertheless happen to stumple upon any bug, please tell us so we can fix it right away. Thanks!

Julia in Tech talk

Between 14:50 und 14:59 CET, mite was unavailable due to problems in the network of our primary data center run by SysEleven in Berlin, Germany.

We are sorry for this downtime! Especially during working hours, this is of course a big annoyance. This said, we are glad we could at least reduce the downtime to nine minutes by switching servers on-the-fly. For now (16:15 CET), we are waiting for our hoster to get to the root of the problems, fix everything completely, and tell us how they’ll aim at avoiding problems like that in the future. The stable availability of mite is of course our top priority. Again: sorry for todays hiccup.

Julia in Tech talk

During the night from Monday to Tuesday, February 18th, our hoster SysEleven will perform regular maintenance work in our primary data center in Berlin, Germany. Between 0:00 and 7:00 AM CET, mite will thus be unavailable for up to 15 minutes. This maintenance is necessary to perform service updates which require a reboot of our servers. We ask for your understanding.

~~
Update: Maintenance was completed successfully. mite was unavailable for a total of 7 minutes.

Julia in Tech talk

Today between 12:30 and 12:32 CEST mite was not available to most users. After less than two minutes, we had fixed the problem, which had occured due to a typing error on our side. Unfortunately, some browsers and tools such as DynaMite and mite.go have cached this wrong setting. And thus still deliver wrong output.

If you still cannot reach mite, please delete the cache of your browser or the tool in question. You should then reach mite without a problem. If you need support with how to delete the cache, we are happy to help of course, please get in touch.

We are so sorry. Obviously, the most important thing right now is that all of you are able to access mite again. But as soon as we see that everything is completely back to normal, we will surely get together and examine in all detail how this could happen.

Julia in Tech talk

The mite.api, our open data interface, now features changes endpoints. Thanks to these you are now able to retrieve changes to time entries, customers, projects, and services. This will hopefully prove helpful e.g. to keep a local copy of resources in sync with data in mite, without having to transfer the whole – and possibly very large – list again and again.

For more details, please have a look at the API documentation of the changes endpoints. Cheers to smarter, more efficient code!

Julia in New features, Tech talk

As of 8:26 CET this morning, mite is handling some requests very slowly. We’re working together with our hoster to get rid of this problem, fast. The cause is a problem in our data center. We are so sorry, please have some patience! mite should be stable and fast at all times, we do know that and it’s our top priority.

~~
Update: Since 9:33 CET mite is running smoothly again. A neighboring server was causing the problems. Again: we are sorry!

Julia in Tech talk

During the night from today to tomorrow, Tuesday, February 5th, our hoster will perform regular maintenance work in our primary data center in Berlin, Germany. Between 0:00 and 7:00 AM CET, mite will thus be unavailable for up to 30 minutes. This maintenance is necessary to perform security updates which require a reboot of our servers. We ask for your understanding.

~~
Update: Maintenance was completed successfully. mite was unavailable for a total of 16 minutes.

Julia in Tech talk